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Shipping

SHIPPING

COVID-19 message

We are currently shipping out kits and materials. Due to social distancing measures, we are working with reduced staff to keep everyone safe. Shipping times will most likely be delayed due to this so we appreciate your patience!

In addition, UPS has suspended their normal service guarantees. For more detailed information, please go to UPS.com


Ship Out Times

Orders are filled in order of receipt. Since the COVID-19 shut down started, our normal 2-day ship out time has been delayed. Please be patient as we work through higher-than-normal demand and fewer staff to pick, pack and ship. If the account status for your order has not changed, assume that it has not been shipped.


Canadian Orders

Orders are shipped from Toronto, Ontario by UPS Canada. During non-pandemic times you would expect to receive your order within 3 to 6 business days once we ship it. Local area may be faster, however at this time there are no shipping guarantees. Tracking will be provided directly from UPS.com to the email address you provide on your order. Most couriers cannot deliver to a PO Box, please provide a street delivery address.

Canadian Armed Forces members: Please provide a valid post address, all items will be mailed via Canada Post.


USA Orders

Orders are shipped from Toronto, Ontario by UPS. During non-pandemic times you would expect to receive your order within 3 to 6 business days once we ship it. However at this time there are no shipping guarantees. Tracking will be provided directly from UPS.com to the email address you provide on your order. UPS cannot deliver to a PO Box, please provide a street delivery address.

APO orders must be delivered by USPS and Canada Post, please ensure you provide a postal mailing address.


Hawaii, Alaska, Yukon, NWT, Nunavut

Orders are shipped from Toronto, Ontario by UPS. During non-pandemic times you would expect to receive your order within 5 to 6 business days once we ship it. However at this time there are no shipping guarantees. Tracking will be provided directly from UPS.com to the email address you provide on your order. UPS cannot deliver to a PO Box, please provide a street delivery address.

APO and CF orders must be delivered by USPS and Canada Post, please ensure you provide a postal mailing address.


EU Customers

Roarockit products are now available from our newest manufacturing division, ROAROCKIT EUROPE. The company is managed by Sarah and Nico, who trained in Canada at our headquarters. Orders are shipped from France. Customer service is available in French, English and some German and Spanish.

Go to Roarockit Europe Website

 


Australia and New Zealand Customers

For many years, Justin & Belinda have been representing Roarockit from their location in Australia. They are knowledgeable, friendly and can help you get Roarockit board building materials and the support that you need. If you are an independent builder, or a teacher looking to expand your class programming, please get in touch with them directly.

 


Shipping Destinations / Other Countries

We can ship internationally to most other countries. Please contact us by email to arrange a quote. Please note that you will be responsible for any and all import fees and duty on international non-USA shipments.


NEED additional help?

Please contact us for any further questions or special quoting.